{"id":1022,"date":"2023-02-12T21:36:50","date_gmt":"2023-02-12T21:36:50","guid":{"rendered":"https:\/\/about.myrx.care\/questions-frequemment-posees\/"},"modified":"2024-02-01T21:57:15","modified_gmt":"2024-02-01T21:57:15","slug":"questions-frequemment-posees","status":"publish","type":"page","link":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es"},"content":{"rendered":"\r\n
\r\n
Le programme d’assistance m\u00e9dicamenteuse de mon patient est pass\u00e9 d’une autre entreprise \u00e0 MyRx Care.<\/strong>
Comment obtenir une nouvelle carte d’aide financi\u00e8re ?<\/strong><\/div>\r\n

Visitez https:\/\/myrx.care\/fr<\/a>. Recherchez le fabricant puis cliquez sur le nom du m\u00e9dicament. Entrez le DIN du m\u00e9dicament et suivez les \u00e9tapes d\u2019inscription pour obtenir un nouvel identifiant de membre. Remplacez l’ancien identifiant dans votre syst\u00e8me de gestion de pharmacie par le nouvel identifiant de membre MyRx Care.<\/div>\r\n
\u00a0<\/div>\r\n

Champs obligatoires pour soumettre une r\u00e9clamation?<\/strong><\/div>\r\n
\u00a0<\/div>\r\n
    \r\n
  1. \r\n
    Nom et pr\u00e9nom du patient. Ceux-ci doivent correspondre \u00e0 ce qui figure dans le syst\u00e8me de gestion de la pharmacie. Les noms mal orthographi\u00e9s entra\u00eeneront le rejet de la demande (patient introuvable).<\/div>\r\n<\/li>\r\n
  2. \r\n
    Entrez l’ID de membre g\u00e9n\u00e9r\u00e9 par le portail PSP ou MyRx Care dans le syst\u00e8me de traitement de votre magasin (c’est-\u00e0-dire Kroll).<\/div>\r\n<\/li>\r\n
  3. Entrez les d\u00e9tails de l’arbitre indiqu\u00e9s sous les d\u00e9tails de la carte.<\/li>\r\n
  4. Veuillez conserver l’identifiant de membre dans le profil du patient.<\/li>\r\n
  5. Seules les r\u00e9clamations soumises apr\u00e8s la date d\u2019entr\u00e9e en vigueur seront trait\u00e9es. Les r\u00e9clamations soumises avec une date ant\u00e9rieure \u00e0 la date d\u2019entr\u00e9e en vigueur seront rejet\u00e9es.<\/li>\r\n<\/ol>\r\n

     <\/p>\r\n

    Qui puis-je contacter SI le message d’erreur persiste pour la demande que j’essaie d’introduire ?<\/span><\/strong><\/p>\r\n

    Contactez l’adjudicateur dont le nom figure sur l’imprim\u00e9 de la carte. Veuillez pr\u00e9parer le num\u00e9ro d’identification du patient pour <\/span>votre appel. <\/span><\/p>\r\n

      \r\n
    • GreenShield 1-888-711-1119.<\/span><\/li>\r\n
    • ClaimSecure 1-800-461-6579<\/span><\/li>\r\n<\/ul>\r\n

       <\/p>\r\n

      J’ai soumis une r\u00e9clamation et il y a toujours un solde impay\u00e9?<\/span><\/strong><\/p>\r\n

      Les programmes autorisent une majoration sp\u00e9cifique et des frais d’ex\u00e9cution d’ordonnance bas\u00e9s sur les r\u00e8glements provinciaux et <\/span>R\u00e9gime priv\u00e9 autoris\u00e9. Les montants soumis qui d\u00e9passent le montant autoris\u00e9 ne seront pas couverts, et montrent <\/span>comme un solde \u00e0 payer sur le re\u00e7u.<\/span><\/p>\r\n

       <\/p>\r\n

      Quelle est la date d’effet de la carte? <\/span><\/strong><\/p>\r\n

      La date d’entr\u00e9e en vigueur est indiqu\u00e9e sur la carte d’aide financi\u00e8re. Seules les demandes pr\u00e9sent\u00e9es \u00e0 partir du <\/span>la date d’entr\u00e9e en vigueur pourra \u00eatre trait\u00e9e, il<\/span> se peut que vous ne<\/span> soyez pas en mesure d’obtenir la date d’entr\u00e9e en vigueur de l’accord<\/span>. ne pouvez pas soumettre des demandes historiques datant d’avant la date d’entr\u00e9e en vigueur.<\/span><\/p>\r\n

       <\/p>\r\n<\/div>\r\n

      Vous essayez de soumettre deux cartes d\u2019aide financi\u00e8re en m\u00eame temps et la demande \u00e9choue\u00a0?<\/strong><\/div>\r\n
      \u00a0<\/div>\r\n
      Un seul certificat par patient et par r\u00e9clamation peut \u00eatre trait\u00e9. Veuillez d’abord soumettre la r\u00e9clamation Elite \u2013 seule \u2013 puis soumettre la carte suppl\u00e9mentaire ou la deuxi\u00e8me carte en tant que r\u00e9clamation distincte.<\/div>\r\n
      \u00a0<\/div>\r\n
      \u00a0<\/div>\r\n
      \r\n
      Comment fonctionne le portail d’inscription MyRx Care et quels sont les avantages ? <\/strong><\/div>\r\n
      \u00a0<\/div>\r\n
      Le portail MyRx Care est un moyen simple pour vous d’inscrire directement vos patients pour des m\u00e9dicaments pris en charge par un PSP ou simplement de t\u00e9l\u00e9charger une carte d’aide financi\u00e8re. Les informations fournies remplacent les fax et garantissent que les donn\u00e9es sont correctement saisies dans le PSP, ce qui vous fait gagner du temps, \u00e0 vous et \u00e0 votre patient.<\/div>\r\n

      Remarque : En raison de la r\u00e9glementation provinciale, une carte d’aide financi\u00e8re peut ne pas \u00eatre disponible en t\u00e9l\u00e9chargement au Qu\u00e9bec. Vous pouvez cependant toujours inscrire vos patients aux services de soutien des PSP.<\/div>\r\n
      \u00a0<\/div>\r\n

      Quelle unit\u00e9 dois-je utiliser pour soumettre ma r\u00e9clamation \u2013 bo\u00eetes ou unit\u00e9s ?<\/strong><\/div>\r\n
      \u00a0<\/div>\r\n
      Dans la plupart des cas, vous devez saisir le nombre de seringues ou d’unit\u00e9s et NON les cases num\u00e9riques. Exemple \u2013 Une bo\u00eete contient deux seringues pr\u00e9remplies, saisissez 2 pour les unit\u00e9s. Si vous n’\u00eates pas s\u00fbr de la quantit\u00e9 \u00e0 soumettre lors de la soumission d’une r\u00e9clamation, vous pouvez contacter le fournisseur d’\u00e9valuation indiqu\u00e9 sur la carte \u00e9lectronique. SI vous ne pouvez pas saisir d’unit\u00e9s par rapport \u00e0 des cases dans votre syst\u00e8me, vous devez contacter votre responsable syst\u00e8me pour changer les cases en unit\u00e9s.<\/div>\r\n
      \u00a0<\/div>\r\n

      Qu’est-ce qu’une carte suppl\u00e9mentaire ou compassionnelle ?<\/strong><\/div>\r\n
      \u00a0<\/div>\r\n
      Ces cartes ont g\u00e9n\u00e9ralement un suppl\u00e9ment maximal autoris\u00e9 qui fournit \u00e0 votre magasin une majoration raisonnable par rapport aux produits gratuits. Ils garantissent que le patient commence son traitement dans votre magasin et vous permettent d’utiliser le stock commercial sans devoir commander et g\u00e9rer des produits gratuits.<\/div>\r\n<\/div>\r\n

       <\/p>\r\n","protected":false},"excerpt":{"rendered":"

      Le programme d’assistance m\u00e9dicamenteuse de mon patient est pass\u00e9 d’une autre entreprise \u00e0 MyRx Care.Comment obtenir une nouvelle carte d’aide financi\u00e8re ? Visitez https:\/\/myrx.care\/fr. Recherchez le fabricant puis cliquez sur le nom du m\u00e9dicament. Entrez le DIN du m\u00e9dicament et suivez les \u00e9tapes d\u2019inscription pour…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1027,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-1022","page","type-page","status-publish","hentry"],"yoast_head":"\nQuestions fr\u00e9quemment pos\u00e9es<\/title>\n<meta name=\"description\" content=\"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quemment pos\u00e9es\" \/>\n<meta property=\"og:description\" content=\"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:site_name\" content=\"MyRx.care: Transforming the way pharmacies, payers and patients experience healthcare.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100089307620118\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-01T21:57:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/questions-frequemment-posees\\\/\",\"url\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/questions-frequemment-posees\\\/\",\"name\":\"Questions fr\u00e9quemment pos\u00e9es\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#website\"},\"datePublished\":\"2023-02-12T21:36:50+00:00\",\"dateModified\":\"2024-02-01T21:57:15+00:00\",\"description\":\"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/questions-frequemment-posees\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/questions-frequemment-posees\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/questions-frequemment-posees\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Aider\",\"item\":\"https:\\\/\\\/about.myrx.care\\\/fr\\\/aider\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Questions fr\u00e9quemment pos\u00e9es\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#website\",\"url\":\"https:\\\/\\\/about.myrx.care\\\/\",\"name\":\"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools.\",\"description\":\"Transforming the way pharmacies, payers and patients experience healthcare.\",\"publisher\":{\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/about.myrx.care\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#organization\",\"name\":\"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools.\",\"url\":\"https:\\\/\\\/about.myrx.care\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cxn093.p3cdn1.secureserver.net\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/MyRx_logo-TM.png?time=1676299238\",\"contentUrl\":\"https:\\\/\\\/cxn093.p3cdn1.secureserver.net\\\/wp-content\\\/uploads\\\/2018\\\/08\\\/MyRx_logo-TM.png?time=1676299238\",\"width\":512,\"height\":512,\"caption\":\"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools.\"},\"image\":{\"@id\":\"https:\\\/\\\/about.myrx.care\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=100089307620118\",\"https:\\\/\\\/www.instagram.com\\\/myrxcare\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@myrxcare\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/myrx-care\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Questions fr\u00e9quemment pos\u00e9es","description":"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/","og_locale":"fr_FR","og_type":"article","og_title":"Questions fr\u00e9quemment pos\u00e9es","og_description":"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.","og_url":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/","og_site_name":"MyRx.care: Transforming the way pharmacies, payers and patients experience healthcare.","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100089307620118","article_modified_time":"2024-02-01T21:57:15+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/","url":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/","name":"Questions fr\u00e9quemment pos\u00e9es","isPartOf":{"@id":"https:\/\/about.myrx.care\/#website"},"datePublished":"2023-02-12T21:36:50+00:00","dateModified":"2024-02-01T21:57:15+00:00","description":"Foire aux questions pour le portail de soins aux patients MyRx Care\u2122.","breadcrumb":{"@id":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/about.myrx.care\/fr\/aider\/questions-frequemment-posees\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/about.myrx.care\/fr\/"},{"@type":"ListItem","position":2,"name":"Aider","item":"https:\/\/about.myrx.care\/fr\/aider\/"},{"@type":"ListItem","position":3,"name":"Questions fr\u00e9quemment pos\u00e9es"}]},{"@type":"WebSite","@id":"https:\/\/about.myrx.care\/#website","url":"https:\/\/about.myrx.care\/","name":"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools.","description":"Transforming the way pharmacies, payers and patients experience healthcare.","publisher":{"@id":"https:\/\/about.myrx.care\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/about.myrx.care\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/about.myrx.care\/#organization","name":"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools.","url":"https:\/\/about.myrx.care\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/about.myrx.care\/#\/schema\/logo\/image\/","url":"https:\/\/cxn093.p3cdn1.secureserver.net\/wp-content\/uploads\/2018\/08\/MyRx_logo-TM.png?time=1676299238","contentUrl":"https:\/\/cxn093.p3cdn1.secureserver.net\/wp-content\/uploads\/2018\/08\/MyRx_logo-TM.png?time=1676299238","width":512,"height":512,"caption":"MyRx Care\u2122 provides support services such as patient access to financial reimbursement and adherence tools."},"image":{"@id":"https:\/\/about.myrx.care\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=100089307620118","https:\/\/www.instagram.com\/myrxcare\/","https:\/\/www.youtube.com\/@myrxcare","https:\/\/www.linkedin.com\/company\/myrx-care\/"]}]}},"_links":{"self":[{"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/pages\/1022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/comments?post=1022"}],"version-history":[{"count":4,"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/pages\/1022\/revisions"}],"predecessor-version":[{"id":1531,"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/pages\/1022\/revisions\/1531"}],"up":[{"embeddable":true,"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/pages\/1027"}],"wp:attachment":[{"href":"https:\/\/about.myrx.care\/fr\/wp-json\/wp\/v2\/media?parent=1022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}